"As an outdoor club member, I want to reserve a campsite so that I can have accommodation during my unforgettable outdoor experience."
The research process began with gaining an understanding of the current Parks Canada camping reservation process, followed by in-depth visual analysis of similar applications, assessing the Parks Canada brand identity, mapping the user journey, becoming familiar with the Android User Interface guidelines, and finishing with rapid prototyping and user testing to refine the digital product. Key issues with the current system were identified as but not limited to: search functionality, error prevention, and awareness of steps needed to complete reservation.
Key screens include: filtering search results by reservation type and other important preferences, viewing results by map or listing, refining trip details via calendar, exploring suggestions based on the user profile, and confirming a reservation upon choosing a campsite.
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